Frequently asked questions
Answers to common questions about how Coala Pay moves aid funds, handles compliance, and integrates with your operations. If your question isn't here, talk to a specialist below.
General
How do you ensure funds arrive when traditional banks fail?
Standard banking rails often stall in the corridors where aid is needed most. We act as a fail-safe. If your primary bank blocks a transfer or delays it for weeks, we settle the transaction using digital infrastructure that bypasses traditional intermediary bottlenecks. We ensure the money arrives even when legacy systems don't work.
How do you ensure funds arrive when traditional banks fail?
Standard banking rails often stall in the corridors where aid is needed most. We act as a fail-safe. If your primary bank blocks a transfer or delays it for weeks, we settle the transaction using digital infrastructure that bypasses traditional intermediary bottlenecks. We ensure the money arrives even when legacy systems don't work.
How much more funding actually reaches the ground?
How much more funding actually reaches the ground?
How is institutional compliance handled?
How is institutional compliance handled?
Do field teams need technical expertise to use the platform?
Do field teams need technical expertise to use the platform?
Can Coala Pay integrate with our existing financial systems?
Can Coala Pay integrate with our existing financial systems?
How Coala Pay works
How do we integrate this into our existing treasury process?
How do we integrate this into our existing treasury process?
How do funds move from our bank to the field?
How do funds move from our bank to the field?
Does our staff need technical training on digital assets?
Does our staff need technical training on digital assets?
Can we set conditions on when funds are released?
Can we set conditions on when funds are released?
Compliance
Is using digital infrastructure legally compliant for humanitarian aid?
Is using digital infrastructure legally compliant for humanitarian aid?
How do you prevent sanctions violations and bad actor risk?
How do you prevent sanctions violations and bad actor risk?
Does the platform provide the audit trails required by major donors?
Does the platform provide the audit trails required by major donors?
Can we maintain our existing internal financial controls?
Can we maintain our existing internal financial controls?
How do you manage counterparty and custody risk?
How do you manage counterparty and custody risk?
Is Coala Pay ISO 27001 certified?
Is Coala Pay ISO 27001 certified?
Solutions
How does the platform prevent capital loss during the transfer process?
How does the platform prevent capital loss during the transfer process?
How do you eliminate the black hole of funds being in-flight?
How do you eliminate the black hole of funds being in-flight?
Can we automate disbursements based on external triggers like weather or conflict?
Can we automate disbursements based on external triggers like weather or conflict?
How do we maintain visibility once funds reach the field?
How do we maintain visibility once funds reach the field?
Is this a one-off payment tool or long-term infrastructure?
Is this a one-off payment tool or long-term infrastructure?
About blockchain
Why is blockchain a better infrastructure for aid than the traditional banking network?
Why is blockchain a better infrastructure for aid than the traditional banking network?
How does digital settlement prevent institutional value leakage?
How does digital settlement prevent institutional value leakage?
Does using digital assets introduce volatility or regulatory risk?
Does using digital assets introduce volatility or regulatory risk?
How does an immutable ledger simplify the audit process?
How does an immutable ledger simplify the audit process?
What is the operational advantage of programmable funding?
What is the operational advantage of programmable funding?